Western Digital My Book World

So awhile back, I installed a My Book World onto the network. The other day I came home and the rings were spinning frantically and the drive was inaccessible.

I tried rebooting it, power cycling it, etc. No luck.

I contacted support. So far there has been 6 responses from Tech Support (which of course) started off with:

My apologies; I failed to notice you are using Linux.Western Digital technical support only provides jumper configuration and physical installation support for hard drives used in systems running the Linux/Unix operating systems. For setup questions beyond physical installation of your Western Digital hard drive, please contact the vendor of your Linux/Unix operating system.

Which of course is *really* helpful since it is a *Linux* NETWORK drive accessed via web browser and samba. Of course, I understand they aren't trained to understand that a browser or ping on a non-windows system is just as accurate as on a windows system, but...

Still no resolution. I am expecting they are going to tell me to RMA the drive -- but I have a lot of personal sentimental pictures and such on there that have no backups (as these were the backups to the Windows box that died)... No clue what I am going to do -- but since I seem to have to RMA every Western Digital device I buy (internal or external) maybe I should quit buying WD.

Hanging during boot

As a followup to the previous post (and this one before that)...

It still takes 4-5 hours to boot.... specifically, dmesg shows that this took 4 hours...

Jul  7 08:15:32 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 0 irq 0xe vector 0x90 ioapic 0x4 intin 0xe is bound to cpu 2

(previous line [cdrom] was fine... rest are not)
Jul  7 08:15:32 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 3
Jul  7 08:15:32 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 0
Jul  7 08:15:40 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 3
Jul  7 08:15:57 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 0
Jul  7 08:15:57 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 1
Jul  7 08:15:57 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 2
Jul  7 08:15:57 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 3
(repeat and repeat and repeat)

Jul  7 12:21:13 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 0
Jul  7 12:21:14 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 1

(system becomes usable here)
Jul  7 15:24:19 serveris xpv_psm: [ID 805372 kern.info] xVM_psm: ide (ata) instance 1 irq 0xf vector 0x98 ioapic 0x4 intin 0xf is bound to cpu 3


Any thoughts why a non-existant IDE device is polled for 4 hours during boot?  Or why after finally booting, it is *still* doing it?

UPDATE: Bug submitted